Efficient Operations Enhancing User Experience

Improve your user experience with our efficient operations. We provide on-site service training, remote troubleshooting, and comprehensive digital care.

Challenges

  • Lack of technical knowledge and skills to provide high-quality service.
  • Staff cannot easily identify the right parts and find the technical instructions.
  • Unable to quickly diagnose the root cause of an error.

SOLUTIONS

On-site service training

 
This service includes:
On-site professional complex training by certified technician
• Covers annual repair, safety checks, and maintenance
 
On-site service training further leads to:
Proficient service execution
Increased safety
✓ Time savings for future repairs

Remote troubleshooting

 
This service includes:
• Support via video conferencing
• Assists remotely in product repair or fault identification
 
Remote troubleshooting service further leads to:
Savings of the in-house engineer time
✓ Prevention of inadequately performed service
✓ Quick and efficient workflow

Digital care

 
This service includes:
• Streamlined platform for in-house technicians and support staff
• Full Service documentation
• Parts finder
• Diagnostic tools
 
Digital care service provides:
Tools accessible from anywhere
Enhances support efficiency with consolidated tools

Discover key challenges and tailored solutions for your after sales program.

GET IN TOUCH AND LEARN MORE ABOUT OUR AFTERSALES SERVICE

Contact our customer advisor