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NPS

How likely are you to recommend us based on your experience with:

Quality of communication (e.g., professionalism, reaction time) Solution recommendation and product presentation Explanation of added value of our products Price of our products compared to competition

How likely are you to recommend us based on your experience with:

Pre-delivery communication and planning (incl. delivery timeline) Delivery and installation process Invoicing and administration Onboarding and Initial training

How likely are you to recommend us based on your experience with:

Availability of technical information about products and services Accessibility of Technical Support Request processing - speed and quality

How likely are you to recommend us based on your experience with:

Quality and durability Range of features addressing our needs Portfolio size Range of accessories, options Intuitiveness and usability Product training and clinical support

How likely are you to recommend us based on your experience with:

Website and newsletter quality Social media quality Quality and relevance of events

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